SHIPPING

• Orders are packed within 1–2 business days from the time of your order.
• We don’t pack on weekends or public holidays.
• Every order is sent as a tracked parcel.

• Standard: typically 5–10 working days for parcels/letters.
• Express: usually 1–2 working days from when you receive your tracking number.
• Rural/remote addresses can take a little longer.

• You’ll receive an email with your tracking number and a direct link to live updates.
  
• Please check your tracking before contacting us for delivery ETAs.

• We ship with reputable carriers—often Australia Post or Sendle.
• No weekend or public-holiday operations for AusPost or Sendle.
• PO Boxes/Parcel Lockers are fine for AusPost services.

• Select Local Pick Up at checkout.
• Allow up to 2 working days to receive your “ready for pickup” email with exact collection details.
• Pickup location: Mordialloc, Victoria.

Right now we ship within Australia only.

• If something arrives damaged or your parcel is missing, email hello@spicetub.com.au within 7 days of delivery/ETA with your order number and a quick photo.
• We’ll arrange a replacement or refund quickly.

• Food products must be unopened and unused for a change-of-mind return.
• Request a return within 14 days of delivery: hello@spicetub.com.au.
• Return shipping for change-of-mind is at the buyer’s cost. Refunds go to the original payment method once received and inspected (allow 3–5 business days to appear).
• Faulty/damaged items are refunded or replaced on us.